Effective Date: [13th July 2025]
Last Updated: [13th July 2025]
At Maxuratech, we prioritize clarity, fairness, and mutual respect in every client transaction. This Refund & Cancellation Policy explains how we handle cancellations, refunds, and billing concerns across our services and platforms.
1. 📦 Scope of Coverage
This policy applies to:
- Custom client projects (e.g., design, web development, branding)
- Digital product purchases via TechGlide
- Subscriptions or retainers (if applicable)
- Training, consultations, or booking-based services
2. 🔁 Cancellation Policy
a. Custom Projects & Services
- Cancellations made within 48 hours of booking confirmation and before any work starts are eligible for a full refund.
- Cancellations made after project work begins but before 50% completion are eligible for a 50% refund of the total project cost.
- Once a project is 50% or more complete, cancellations are non-refundable.
b. Digital Products (eBooks, Templates, etc.)
- Due to the nature of digital content, all sales are final and non-refundable unless the product is corrupted or inaccessible.
- For access issues, please contact support@maxuratech.org.ng within 3 days of purchase.
c. Scheduled Services (e.g., Discovery Calls, Consultations)
- Appointments can be rescheduled at no cost up to 12 hours in advance.
- Missed sessions without prior notice are non-refundable.
3. 💸 Refund Eligibility Criteria
Refunds are only granted under the following conditions:
- Technical or payment errors (e.g., double charges)
- Service not delivered as described and verified by our team
- Unauthorized transactions reported within 48 hours
All refunds must be requested in writing via email with relevant documentation or proof attached.
4. 📅 Refund Processing
- Approved refunds will be processed within 5–10 business days via the original payment method.
- Refund delays caused by third-party providers (e.g., banks, payment processors) are beyond our control, but we’ll follow up on your behalf if needed.
5. ⚖️ Dispute Resolution
Before escalating a complaint to financial institutions or regulatory bodies, please reach out to our customer service team. We aim to resolve all issues amicably and swiftly.
Contact us at:
📧 support@maxuratech.org.ng
6. 🧾 Non-Refundable Services
- Completed design or development work already delivered and accepted
- Rush orders and express service fees
- Domain registrations, hosting, or third-party service fees paid on your behalf
7. 📜 Policy Changes
Maxuratech reserves the right to modify this Refund & Cancellation Policy as necessary. Updates will be posted on this page with the revised effective date. Continued engagement with our services implies acceptance of any updates.